Support

TYB International Golf & Country Club support assists members and app users with account access, bookings, tournament registration, payments, membership questions, and general service issues.

If your issue relates to privacy, terms, or deleting your account, the dedicated pages linked below may answer it faster. For anything unresolved, contact our support team directly.

• Use email for detailed issues, screenshots, billing questions, and follow-up requests.
• Use phone support for urgent account access or time-sensitive booking issues.
• Include your full name, registered email, and membership ID if available.

Our support team monitors requests during regular club operating hours and processes email inquiries in the order they are received.

Requests submitted outside support hours are handled on the next available business day.

Including the right details reduces back-and-forth and speeds up resolution.

• State the issue clearly and describe what you were trying to do.
• Share the date, time, and screen where the problem occurred.
• Attach screenshots if the issue appears in the app or on the web portal.
• Mention your device type and operating system for technical issues.
• Do not send full card numbers, passwords, or other sensitive credentials.

Typical support response targets are:

Complex cases may take longer where verification, transaction review, or coordination with club operations is required.

If your issue remains unresolved after initial contact, reply to the same email thread or reference your earlier case details when calling support. This helps us trace the issue history and avoid duplicate work.

If you need help with the TYB International Golf & Country Club app or services, contact us here: